Politique de remboursement

Return and Refund Policy

Returns
You may request a return within 30 days of receiving your order.

To be eligible for a return:
- The item must be unused, unworn, and in its original packaging.
- All original tags must be attached.
- Proof of purchase is required.
- Items sent back without prior approval will not be accepted.

To initiate a return, please contact us at:
Lorynza.store.ch2025@outlook.com

Return Shipping
Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 5–10 business days.

Non-Returnable Items
- Sale items
- Gift cards
- Intimate or hygiene products

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging.